Terms & Conditions

1. B2B ONLY (BUSINESS USE)

1.1. The Service is offered only to business customers (B2B). You represent and warrant that you are using the Service for business purposes and not as a consumer.


1.2. Consumer protection laws that apply to consumers (such as consumer withdrawal rights) do not apply.|
‍

2. DEFINITIONS

• “Account” means the Subscriber’s account within the Service.
• “Affiliate” means any entity that controls, is controlled by, or is under common control with a party.
• “Authorized User” / “User” means an individual authorized by Subscriber to access and use the Service under Subscriber’s Account.
• “Maximum User Count” means the maximum number of Users permitted to access the Service under a Subscription Plan.
• “Order” means the online order, checkout, or subscription activation process through which Subscriber selects a Subscription Plan and billing cycle.
• “Subscriber” means the company or other legal entity that registers for the Service, enters into these Terms, and is responsible for payment.
• “Subscription Plan” means the paid service package selected by Subscriber that determines fees, billing cycle, and the Maximum User Count.
• “Third-Party Services” means services, software, platforms or integrations provided by third parties (including telematics providers, ERP systems, and other external systems) that may integrate with the Service.
• “Website” means the marketing website for Visioo, including pages hosted on Webflow and any related domains operated by Company.

‍

3. THE SERVICE (DESCRIPTION)
‍

3.1. Visioo is a cloud-based operations platform designed for construction and infrastructure companies working in the field. It supports structured operational data and project cost visibility related to workforce activity, asset usage, fuel-related records, external costs, reporting, and operational workflows.

3.2. Visioo may include (as available from time to time):

• Visioo Operations – core operational workflows and project cost visibility.‍
• Visioo Tracking – an integration layer that connects and normalizes data from third-party telematics providers into one operational view.‍
• Visioo Fleet – asset inspections, defect reporting, service planning, service history, and maintenance cost tracking.

3.3. No hardware requirement. The Service is software. Company does not require Subscriber to purchase any hardware to use the Service. Any tracking or telematics capability depends on Third-Party Services and/or Subscriber’s existing environment.

3.4. Changes to the Service. We may update, modify, or discontinue features, provided that any material change impacting paid subscriptions will be handled in accordance with these Terms.

‍

4. ACCOUNT REGISTRATION & ADMINISTRATION

4.1. Subscriber is responsible for:‍

• maintaining accurate Account information;
• ensuring all Users comply with these Terms;
• safeguarding credentials and access.

4.2. Subscriber is responsible for all activities under its Account, including actions taken by Users.

4.3. Subscriber must not allow more Users than the Maximum User Count under the active Subscription Plan.

‍

5. FREE TRIAL

5.1. We may offer a 14-day free trial (“Trial”) at our discretion.

5.2. Trial access may require payment method details or may be started without them depending on our current setup.

5.3. End of Trial / Suspension. If a paid subscription is not activated by the end of the Trial, we may suspend the Account (including blocking access) until a paid subscription is activated.

5.4. We may limit Trial eligibility to prevent abuse (e.g., repeated Trials by the same entity).

‍

6. SUBSCRIPTIONS, FEES & PAYMENT

6.1. Subscription model. Subscriber purchases a Subscription Plan based on Maximum User Count. Unless explicitly stated otherwise, all plans include the full functional scope of the Service and differ only by Maximum User Count and billing terms.

6.2. Fees. Subscription fees are displayed during checkout and/or on the Pricing page and may be updated from time to time. Changes apply at renewal unless stated otherwise.

6.3. Billing cycle. Subscriptions may be monthly or yearly (as offered). Fees are billed in advance for the billing period.

6.4. Taxes. Fees are exclusive of taxes unless indicated otherwise. Subscriber is responsible for applicable taxes, VAT, duties, and similar governmental charges.

6.5. Payment failure. If payment fails or becomes overdue, we may suspend access until payment is received.

6.6. No refunds for partially used billing periods unless required by law or explicitly agreed in writing.

‍

7. ACCEPTABLE USE

Subscriber and Users must not:

• use the Service unlawfully;
• attempt to reverse engineer, decompile, or access the Service source code (except where permitted by law);
• interfere with the Service or compromise security;
• upload malware or harmful content;
• access the Service beyond authorized limits (including exceeding Maximum User Count);
• use the Service to build a competing product.

‍

8. DATA, CONTENT & RESPONSIBILITIES

‍
8.1. Subscriber Data. Subscriber retains ownership of its data uploaded to or processed by the Service (“Subscriber Data”).
‍
8.2. Responsibility for accuracy. Subscriber is responsible for the accuracy, completeness, and legality of Subscriber Data and for obtaining any required rights/permissions (including from employees, subcontractors, drivers, and other personnel).

8.3. Operational outcomes. The Service provides operational structure and reporting based on the data available. Company does not guarantee business outcomes and is not responsible for decisions made based on the Service outputs.

‍

10. INTELLECTUAL PROPERTY

10.1. We retain all rights, title and interest in and to the Service, Website, documentation, software, and all related intellectual property.

10.2. Subscriber receives a limited, non-exclusive, non-transferable right to access and use the Service during the subscription term for its internal business operations, subject to these Terms.

‍

11. CONFIDENTIALITY

11.1. Each party may receive confidential information of the other party (“Confidential Information”).

11.2. Each party agrees to protect Confidential Information and use it only to perform under these Terms.

11.3. Confidentiality obligations do not apply to information that is publicly available, independently developed, or lawfully obtained without restriction.

‍

12. SUPPORT & COMMUNICATION CHANNELS (HUBSPOT + AI)

12.1. Support requests and inquiries may be submitted through:

• the support functionality within the Service (if available), and/or
• contact forms provided on the Website.

12.2. We may use automated tools, including AI-assisted responses, to provide initial guidance and support. If an inquiry cannot be resolved automatically, it will be escalated for human review.

12.3. Subscriber acknowledges that automated responses may not be perfect and agrees to provide adequate context when requesting assistance.

‍

13. SUSPENSION & TERMINATION

13.1. We may suspend access to the Service if:

• fees are overdue;
• Subscriber exceeds Maximum User Count;
• there is suspected abuse, security risk, or unlawful use;
• required by law or a government request.

13.2. Either party may terminate a subscription at the end of the current billing period by non-renewal (as available in the subscription management process).

13.3. Upon termination or suspension, access may be blocked. Subscriber may request export of Subscriber Data where technically available and where permitted by law, subject to payment status.

‍

14. WARRANTY DISCLAIMER

14.1. The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14.2. We do not warrant that the Service will be uninterrupted or error-free, or that outputs will be fully accurate in every scenario.

‍

15. LIMITATION OF LIABILITY

15.1. To the maximum extent permitted by law, in no event shall Company be liable for:

• indirect, incidental, special, consequential or punitive damages;
• loss of profits, revenue, goodwill, data, or business interruption;
 arising out of or related to the Service, even if advised of the possibility.

15.2. Our total aggregate liability arising out of or related to these Terms shall not exceed the fees paid by Subscriber to Company for the Service in the three (3) months immediately preceding the event giving rise to the claim.
‍

15.3. Nothing in these Terms excludes liability that cannot be excluded by law.

‍

16. INDEMNITY

16.1. Subscriber shall indemnify and hold harmless Company from and against claims arising from:‍

• Subscriber Data;
• Subscriber’s or Users’ misuse of the Service;
• violation of law;
• violation of third-party rights.

‍

17. PRIVACY & DATA PROTECTION

17.1. Our Privacy Policy explains how we collect and process personal data related to the Website and Service. The Privacy Policy is incorporated by reference into these Terms.

17.2. Subscriber is responsible for ensuring it has the lawful basis to provide any personal data to the Service (including employee or subcontractor data) and for providing necessary notices to data subjects.

‍

18. NOTICES

18.1. Legal notices may be provided via the Service, the Website, or by other reasonable means.

18.2. Subscriber agrees that operational communications (billing, account status, security notifications) may be sent electronically.

‍

19. GOVERNING LAW & DISPUTES

19.1. These Terms are governed by the laws of Ireland, excluding its conflict-of-law rules.

19.2. The courts of Ireland shall have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms, unless mandatory law provides otherwise.

‍

20. MISCELLANEOUS

20.1. Entire agreement. These Terms and referenced policies form the entire agreement between the parties regarding the Service.

20.2. Severability. If any provision is held invalid, the remaining provisions remain in effect.

20.3. Assignment. Subscriber may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

20.4. No waiver. Failure to enforce any provision does not constitute a waiver.

20.5. Force majeure. Neither party is liable for delays caused by events beyond reasonable control.

‍

EXHIBIT A — PHYSICAL PRODUCTS SOLD VIA SHOPIFY (QR/NFC TAGS)

This Exhibit applies only to the purchase of physical products (e.g., QR/NFC tags) via our Shopify store linked from the Website (“Store Products”). Store Products are separate from the Service subscription and are not required to use the Service.

A1. Separate transaction. Purchases of Store Products are processed through Shopify and may be subject to Shopify’s terms and checkout policies in addition to this Exhibit.

A2. Orders & fulfillment. We will ship Store Products to the address provided at checkout. Delivery times are estimates and may vary.

A3. Pricing & taxes. Prices, shipping fees and taxes (if applicable) are shown at checkout.

A4. Returns & defects. If Store Products are defective or damaged on arrival, contact us through the Website contact form within 14 days of delivery with order details and evidence (photo). We will provide instructions for replacement or refund where applicable.

A5. No warranty expansion. Store Products are provided as described in the Store listing. This Exhibit does not create additional warranties beyond what is required by law.

A6. No coupling with SaaS. Purchase of Store Products does not automatically create, extend, or modify any Service subscription.

‍

COMPANY DETAILS

Visioo Ireland Operations LTD

Registered address: [INSERT FULL REGISTERED ADDRESS]


Company registration no.: [OPTIONAL]


VAT no.: [OPTIONAL]

‍

End of Privacy Notice