Privacy Notice

1. Controller Details

Controller: Visioo Ireland Operations Limited
Registered address: 18 Mallow Street, Co. Limerick, Limerick, V94N12Y, Ireland

How to contact us about privacy:

‍Please use the contact form available on our Website and select “Privacy” (or “Data Protection”) as the topic.

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2. Who This Notice Applies To

We may process personal data relating to:

• visitors of our Website and marketing pages,
• business contacts who submit inquiries (e.g., demo requests),
• users of the Visioo platform (authorized users under a business subscription),
• customers purchasing physical products through our Shopify store (e.g., QR/NFC tags).

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3. Personal Data We Collect

3.1  Identification and Contact Data
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Examples:

• name and surname,
• work email address,
• company name,
• job role (if provided),
• country/location (if provided).

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Legal basis: steps prior to entering a contract (responding to inquiries), performance of a contract, and legitimate interests.
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3.2  Account and Security Data (Platform Users)
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Examples:

• account credentials (such as password hashes or authentication tokens),
• access logs and security-related events.

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Legal basis: performance of a contract; legitimate interests (security and fraud prevention).‍

3.3  Communication Data (Website Forms)
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Examples:
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• messages submitted through website forms,
• the context needed to respond (e.g., company size, requested plan, message content).

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Legal basis: steps prior to entering a contract; legitimate interests (customer communication).
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CRM note: Messages submitted via website forms may be stored and managed in our CRM (HubSpot) for lead handling and communication history.

3.4  AI Chat Data (Typebot + LLM)
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If you use our AI chat widget (Typebot), we may process:

• the content of your messages,
• metadata (e.g., timestamps, page context),
• conversational context required to provide responses.‍

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We use the AI chat to provide product guidance and initial support. If an issue cannot be resolved automatically, it may be escalated to human review.

Legal basis: legitimate interests (support and service quality), and performance of a contract where support relates to an active subscription.CRM note: Messages submitted via website forms may be stored and managed in our CRM (HubSpot) for lead handling and communication history.
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Important note: Please do not submit sensitive personal data via the AI chat (e.g., health data, personal identification numbers). The AI chat is intended for product and operational questions.

3.5  Cookies and Analytics Data
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We may use cookies and similar technologies to operate, analyze, and improve our Website.
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This may include data such as:
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• IP address (or a truncated form, where applicable),
• browser type,
• device information,
• pages visited and time spent,
• referral source.

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We may display a cookie consent banner and allow you to manage cookie preferences where required by law.
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Legal basis: consent (where required for analytics/marketing cookies); legitimate interests for strictly necessary cookies.

3.6 Store Purchases (Shopify) – Physical Products (QR/NFC Tags)
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If you purchase physical products via our Shopify store linked from the Website, we (and Shopify as our e-commerce provider) may process:
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• contact and shipping details (name, address, phone where required for delivery),
• order details (products purchased, quantities),
• payment status information.

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Payment processing is handled by Shopify and/or its payment processors. We do not store full card details.

Legal basis: performance of a contract (fulfilling orders); legal obligations (accounting/tax); legitimate interests (fraud prevention and customer service).

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4. How We Use Personal Data

We use personal data to:

• provide, maintain, and secure the Services,
• respond to inquiries and requests,
• provide customer support and product guidance (including AI-assisted support),
• operate product documentation and enablement content (including interactive demos),
• process store orders and deliver physical products (Shopify purchases),
• comply with legal obligations (tax, accounting, fraud prevention),
• improve the Website and Services (analytics and diagnostics).

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5. Retention of Personal Data

We retain personal data only as long as necessary for the purposes described above, including:

• Account data: for as long as the account is active, and for a reasonable period thereafter for support, security, and legal compliance.
• Inquiry and CRM data: retained to manage communications and evaluate business relationships.
• AI chat conversations: retained for support, quality improvement and auditability, subject to minimization and appropriate retention settings.
• Order records (Shopify purchases): retained as required for tax/accounting obligations.
• Analytics data: retained according to our analytics settings and legal requirements.

We may retain certain data longer where required to comply with legal obligations or to establish, exercise, or defend legal claims.

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6. Sharing of Personal Data (Third Parties)

We may share personal data with service providers acting on our instructions, such as:

• cloud infrastructure providers,
• CRM provider (HubSpot) for managing inbound inquiries and communication history,
• AI chat provider (Typebot) and associated AI processing components,
• analytics and website performance tools (where implemented),
• content delivery and security providers,
• e-commerce provider (Shopify) and its payment/shipping partners for store purchases.

Some providers may act as independent controllers for certain processing (e.g., Shopify payment processors). In such cases, their privacy policies apply.

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7. International Transfers

Where personal data is transferred outside the EEA, we implement appropriate safeguards, including Standard Contractual Clauses as adopted by the European Commission, where applicable.
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You may contact us via the Website contact form if you want more information about safeguards used.

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8. Your Rights

If you are in the EEA/UK (or where similar laws apply), you may have rights including:

• access to your personal data,
• rectification,
• deletion (where applicable),
• restriction of processing,
• data portability,
• objection to processing (including direct marketing),
• withdrawal of consent (where processing is based on consent).

To exercise your rights, please contact us via the Website contact form and select “Privacy” as the topic.

You also have the right to lodge a complaint with a competent data protection authority.

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9. Security

We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or destruction.

No method of transmission or storage is 100% secure, but we strive to protect your data using industry-standard safeguards.

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10. Changes to This Notice

We may update this Notice from time to time by publishing a new version on the Website. We encourage you to review it periodically.

Where changes are significant, we will make reasonable efforts to provide notice through the Website or within the Services.

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End of Privacy Notice